Under the terms of Law no. 144/2015, of September 8, it is informed that, in the event of a dispute regarding the supply of goods, the consumer (individual person when acting for purposes that are not included in the range of his Commercial, Industrial, Craft or Professional activity) can use an Alternative Dispute Resolution Entity.
The competent authority shall be:
CACCL Centro de Arbitragem de Lisboa – www.arbitragemdeconsumo.org
For further information visit Portal do Consumidor