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Terms & Conditions

 

 

PRICES AND PAYMENTS

The prices shown on this website include VAT at the legal rate ruling and are valid for the moment the purchase was made. Whenever applicable, the cost of delivery is added to the prices. In case of exchange of the product, the definitive product value will apply. Orders can be paid by Bank Transfer or PayPal account.

 

INVOICES AND RECEIPTS

Your invoice will be send along with the product. The delivery times are responsibility of third parties which can be consulted in the information of the respective service selected.

For any additional information, contact us by e-mail at info@vestebymaria.com or by phone at (+351) 963 229 193, Monday through Friday from 10 a.m. to 5h30 p.m.

 

DELIVERY TO HOUSEHOLD

The deliveries can be made:

– In your home:

In the address that appears in our database. The order is delivered to your house. If you are not at the address that you indicate, a postcard will be left or sent a sms with which you can proceed with the process.

– In another address:

We deliver your order wherever you wish. Just indicate the address you want in the order or by phone. Bulk items and exclusive home delivery are not available for delivery on the islands or outside Europe.

SHIPPING COSTS:

PORTUGAL:

Shipping costs STANDARD, up to 2Kg, FREE (for purchases over 60€); For Purchases lower than this value, the shipping have a cost of 5€. The customer has the possibility to request an EXPRESS shipment, (this option costs 10€).

ISLANDS (MADEIRA / AZORES) and EUROPE:

The value of the STANDARD shipping costs, up to 2Kg is 5€ (for purchases over 60€); For Purchases lower than this value, the shipping cost is 8,50€

REST OF THE WORLD:

The value of the STANDARD shipping costs, up to 2Kg is 12,50€ (for purchases over 60€); For Purchases of less than this value the shipping cost is 17€

 

RETURN CONDITIONS

General return conditions

If the user wishes to return a product, it should preferably do so on the same route. The Customer must contact VesteByMaria.com, via email: orders@vestebymaria.com or by phone (+351) 963 229 193, before returning any product. The Customer must return the product in the same package as the first delivery.

Whenever possible, the user must settle the product to be returned from all original boxes, instructions/documents and packaging materials. We will inspect the returned product. Any product that has been damaged, is not in the same condition as the user received it, or showing signs of use beyond simply opening the packaging, does not give the right to a refund.

The User will be responsible for the shipping costs (shipping and collection costs). * Except in the products of marked campaigns in which it is not possible to make returns.

Return by withdrawal

The User has until 15 days after the date of delivery of the products to return them, without any justification being required (except in the case of products made according to their specification or customized), or except in the products of the campaigns in which it is not possible to make returns. The User will be responsible for the shipping costs (shipping and collection costs). The collection costs are the same as those for shipping. These costs will be deducted from your initial payment, and the balance will be returned to you.

Return of defective products

If you understand that the product supplied on delivery is not in accordance with the provisions of the Contract, you should contact Veste By Maria promptly, through the contact form (available on this website) or through the provided email contacts, informing of the product conditions and its defects.

We will inspect the returned product and inform you of the right to its replacement or refund (if applicable) by email within a reasonable time. Veste by Maria, refunds or replaces as soon as possible and in any case, within a maximum period of 15 days from the date of email confirmation that the user is entitled to the refund or replacement of the defective product.

Products returned by the user due to defects, if confirmed, will be refunded for the entire amount paid, including delivery costs and return charges. The refund of any amount paid will be made via the payment method used to purchase the product.


 

Average delivery time:

Portugal:

STANDARD SHIPPING (2/3 days),

Islands (Madeira / Azores) and Europe:

STANDARD SHIPPING (5/15 days),

Rest of the world:

STANDARD SHIPPING (20/30 days),